Deep Cleaning that lasts.
Clean Before You Notice.
All Clean In One Flow
Everything Clear, Without Effort.
Precision Navigation. Edge-to-Edge Clean.
Wipes Out Mess, Cuts Out Tangles.
Heavy Messes. One Pass Perfection
Wet & Dry Messes. One Pass Perfection
Please note that deliveries may be delayed due to unforeseen circumstances beyond our control, including adverse weather conditions (such as heavy rain or floods), road closures, public holidays, courier service disruptions, or other force majeure events. Rest assured, we will do our best to ensure your order reaches you as quickly as possible.
Yes. We offer both domestic delivery within Malaysia and international shipping to selected countries.
International shipping availability, delivery charges, and transit times vary depending on the destination. Shipping fees will be calculated at checkout where applicable. If your destination is unavailable, please contact our customer support team for assistance.
We support secure payments via FPX online banking, credit and debit cards (Visa, Mastercard, American Express, UnionPay), Apple Pay, Google Pay, MAE, PayPal, Public Bank, GrabPay, ShopeePay, Atome installment payments, Setel, and Boost through our trusted payment gateways, iPay88 and 2C2P.
We offer a 30-day unconditional return policy (for non-human damage) and a 1-year warranty to registered purchasers from our official websites and other authorized purchase channels.
When returning a product you purchased from Narwal, please keep the following important points in mind:
We offer a 30-day unconditional return policy for items not damaged by human actions. To initiate a return, please contact Narwal Customer Service at support.na@global.narwal.com.
We’d suggest you to return the robot with the original package box but if it’s not possible, please use a suitable box which is in a proper size and ensure that it is capable of bearing weight, providing sufficient protection for the machine.
Your order refund will be processed within 2-3 working days to your original payment method after we receive the returned product. For further assistance, please contact Narwal Customer Service at support.na@global.narwal.com.
We offer 2 year warranty to protect your Narwal product. This Warranty only applies to Narwal products (the “Product”) that you purchase from Narwal or distributors or retailers authorized by Narwal for your personal use and not for commercial resale. This Warranty is available only in the country or region (except the Chinese Mainland) where you originally purchase the Product.
Please note that under certain specific circumstances, the product may not be covered by our warranty service. In such cases, Narwal or an authorized service provider reserves the right to charge for freight, labor, and material costs.
The warranty period starts one year from the date you receive the product.
Warranty and after-sales service are available only for products purchased in Malaysia through Narwal Malaysia or our authorised sales channels. Products purchased from other countries or regions are not covered under the Malaysia warranty and are not eligible for local warranty or after-sales support.
No, the warranty period will not be extended for products repaired within the warranty period. You can utilize the warranty service for up to one year from the date you receive the product. After this period, any repairs will carry a fee.
In the event of any defects in material or workmanship within the Warranty Period, please reach out to Narwal Customer Service. If your product was not purchased directly from Narwal, please contact your local seller first. To facilitate the warranty service, you will need to provide the product’s serial number along with the original invoice or receipt, which should include the date of purchase and all pertinent product details.
We regret to inform you that we do not currently provide on-site repair services. You will need to send the product to our after-sales service center via courier. We will then repair or replace your product as part of our after-sales support. In the future, we are dedicated to expanding our range of repair services to better meet our customers’ needs.
