Terms of Use

Last Updated: June 16, 2026

READ BEFORE USING.

This document (“TOU”) represents an agreement between you and NARWAL ROBOTICS CORPORATION, a Delaware Corporation, and its affiliated companies (“Narwal”). By using the website at https://my.narwal.com/ (including solely by purchasing a product or service sold via the website) (“Website”), you represent that you are AT LEAST 18 YEARS OLD or the age of legal majority in your jurisdiction of residence, have the capacity and right to agree to, and you do agree to, the terms and conditions herein.

 

IF YOU DO NOT UNDERSTAND OR AGREE TO ONE OR MORE OF THE TERMS OR CONDITIONS, YOU SHOULD NOT USE THE WEBSITE.

 

The TOU grants you certain rights and imposes certain obligations; your rights and obligations may be subject to applicable laws and thus vary from jurisdiction to jurisdiction. For example, certain disclaimers or limitations of liability under the TOU may to a certain extent be prohibited by local laws (such as the Malaysian Consumer Protection Act 1999) and therefore will not apply to the extent prohibited. If you have any questions about the TOU, please contact us at support@narwalmy.com.

You agree:

1. That you may not amend the TOU except to the extent the amendment is in writing and signed by Narwal.

2. That Narwal may at its discretion and from time to time amend the TOU. Such amendments are effective from the time they are posted on the Website. Your continued use of the Website after changes are made shall be considered your acceptance of amendments.

1. Use of Website Materials

The Website—including all code, design, text, graphics, content, visual material, and all information incorporated into it (collectively, “Materials”)—is subject to worldwide copyright, trademark, and other intellectual property laws and treaties. Narwal authorizes you to view and download copies of the Materials only for your personal, non-commercial use, subject to the following conditions:

• You agree not to obtain or attempt to obtain any Materials through automated means (including "deep-link", "page-scrape", "robots", or "spiders").

• You must retain all copyright and other proprietary notices contained in the original Materials on all copies.

• You may not modify, reproduce, "mirror" on another server, publicly display, or distribute Materials for any public or commercial purpose without prior written authorization.

2. Accuracy of Website Materials

Narwal does not guarantee that the Materials will be free from errors, inaccuracies, or omissions. We reserve the right, at our discretion and without prior notice, to correct or update Materials and to refuse or cancel any orders containing errors, inaccuracies, or omissions, regardless of the status of the order or payment.

3. Links to and from the Website

Any third-party website you access through this Website is entirely independent of Narwal. Narwal has no control over, and assumes no responsibility for, the content or activities of those websites. Accessing them is entirely at your own risk. You may not create or maintain a link from another website to any page of this Website, or frame its content, without our prior written permission.

4. Content from You (User Content)

For any content (text, images, sounds, feedback, or ideas) you transmit through the Website, you agree that:

• It will not be unlawful, threatening, defamatory, obscene, or infringing on intellectual property rights.

• It will not contain software viruses, commercial solicitations, or political campaigning.

• You grant Narwal a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, and distribute such content worldwide in any media. You waive all "moral rights" and claims to financial compensation.

• You will indemnify, defend, and hold harmless Narwal and its affiliates against any claims or losses arising out of a breach of this section.

5. No Warranty for Website

To the maximum extent permitted by applicable law, Narwal provides the Website and its Materials "AS-IS" and "AS AVAILABLE." Narwal disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement. We do not guarantee that the Website will be uninterrupted, error-free, secure, or free from computer viruses.

6. Limitation of Liability for Website

Your use of the Website is at your own discretion and risk. To the maximum extent permitted by applicable law, Narwal, its affiliates, and its officers shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including lost profits or lost data. In the event of any problem with the Website, your sole remedy is to cease using the Website. If this limitation is found invalid under local law, Narwal’s total cumulative liability shall not exceed the monetary amount actually paid by you to Narwal.

7. Purchases from Website

• Attributes & Pricing: We make reasonable efforts to display product attributes and colors accurately, but cannot guarantee your monitor's display is precise. Narwal reserves the right to change product availability, attributes, and pricing without notice.

• Personal Use Only: You agree that you are purchasing products exclusively for personal use. Commercial resale without authorization is strictly prohibited. You agree to comply with all applicable local and international laws regarding product possession and use.

• Territory & Shipping: This storefront operates and accepts orders for fulfillment within its designated delivery zones. Shipping restrictions apply based on logistics availability. All shipments are governed by our local Shipping Policy.

• Order Acceptance: Receipts of electronic order confirmations do not constitute formal acceptance of an order. Narwal reserves the right to accept or decline your order for any reason. If an order is canceled after your payment method has been charged, a prompt refund will be issued.

• Payment Methods: We accept valid local and international payment options integrated into our checkout, including credit cards and authorized digital payment processors. Title and ownership of products pass to you only upon full receipt of payment; risk of loss passes when the product leaves our fulfillment center.

• Warranty & Returns: All purchases are subject to our regional Return & Refund Policy and Warranty Policy.

8. Third-Party Service Providers

Narwal partners with third-party vendors for website hosting, payment gateways, and logistics/delivery fulfillment. Your interactions with third-party tools or payment gateways may be subject to their separate terms of service. Narwal disclaims all liability and warranties regarding third-party services.

9. Miscellaneous Provisions

• Notices: Legal notices to Narwal must be sent to support@narwalmy.com. Narwal may send notices to you via the email address registered on your account or via Website announcements.

• Assignment: You may not assign your rights or obligations under these TOU to any third party. Narwal reserves the right to assign its rights and duties to its affiliates without restriction.

• Severability & Waiver: If any provision of these TOU is deemed invalid or unenforceable by a court of competent jurisdiction, that specific provision will be limited or severed, and the remaining terms will remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver.

10. Governing Law and Dispute Resolution

Narwal aims to resolve customer disputes efficiently through customer service via support@narwalmy.com.

You agree that this TOU, website usage, and all purchases shall be interpreted and governed by the laws of Delaware, without regard to conflict of law principles, subject to mandatory consumer protection provisions available in your jurisdiction of residence.

Any formal legal disputes, claims, or actions arising out of this agreement that cannot be resolved through customer service channels shall be submitted to binding arbitration through JAMS, with the seat of arbitration designated as Delaware, conducted in English. You agree to resolve all disputes on an individual basis and waive any rights to participate in class-action lawsuits or class-wide arbitrations.